Resume

Education

Master of Library and Information Science – January 2019-December 2021

San Jose State University, San Jose, CA

Bachelor of Arts, Psychology and Journalism – September 2000-June 2004

University of Washington, Seattle, WA

Experience


Search Operations Specialist – January 2022-March 2022

TikTok, Mountain View/Remote

Analyzed search results for quality, relevance, and user experience. Communicated with remote teammates about judgment guidelines and process details.

Content Designer/UX Project Manager – June 2020-December 2020

BAYMEC Community Foundation, San Jose/Remote

Coordinated content curation, organization, and launch of QueerSiliconValley.org, a local LGBTQ+ history and culture exhibit. Showed leadership in regular communication with stakeholders and remote teammates about priorities and issues, adapted to changing project requirements, and tracked and fixed problems as they arose. Developed taxonomy for page tags/categories, built and edited WordPress pages, and customized HTML/CSS. Addressed accessibility and inclusivity concerns. Created training material and documentation.

Content Manager – August 2018-November 2018

WunderLand Group, Sunnyvale, CA

Implemented precise edits to localized XML files for contracted retail client according to changing deadlines.

Project Lead, Search Content Evaluation – Various Project Dates, May 2017-July 2018

Search Strategy Solutions, Remote

Project managed comparative image search assessment for Adobe Stock. Performed data analysis and detailed quality review. Communicated with clients and teammates regarding deadlines, project status, and deliverable changes. Contributed independent search quality judgments for short-term client projects as part of a remote team.

Search Editor, Search User Experiences & Content Design – September 2008-February 2016

Yahoo, Sunnyvale, CA

Served as a project manager, strategist, and product development expert for a proprietary content management platform used to build, test, and launch hundreds of new search features globally, as well as possessing extensive knowledge of internal analytics tools, content quality, and user experience efforts. Demonstrated a bias for action by making changes to features under my purview, identifying and prototyping new features, seeking out opportunities for our group to build relationships across the company. Championed teammates and cross-functional partners. Communicated status updates, proposed solutions and improvements, and presented results. Adaptable to timeline changes and resource constraints. Known for integrity, problem-solving, and detail-oriented execution.

Launch highlights:

  • TV Knowledge Graph with user-centered design and content enhancements.
  • 2016 US primary election-related experiences, including ideation, content sourcing, UX, and prototyping.
  • Tumblr experiments with text and image post content in web search.
  • News headlines migration into CMS platform for key markets, including algorithmic triggering and UI tweaks.

Key responsibilities:

  • Collaborated with cross-departmental stakeholders on search feature requirements, A/B tests, and launches.
  • Reported and triaged search problems and tool bugs; fixed search features within CMS platform.
  • Wrote documentation and trained a global content team, including travel to Singapore and Bangalore, India.

Skills

  • UX analysis and usability evaluation
  • Information architecture, content strategy, service design
  • HTML/CSS, WordPress, web development
  • Microsoft Office, Google Suite, Airtable
  • Canva, Figma, image editing tools
  • Writing/editing & proofreading
  • Agile/SCRUM
  • Survey research design & user research
  • Data analysis/statistics with coursework in MySQL, R, and Python